Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Individual Printing & Custom Nature

Because each product in our collection is printed individually for the customer and we do not maintain physical stock on hand, we ask that you choose your items carefully. This custom-production model allows us to maintain the high quality and exclusivity of the MK2 Photos editions.

Eligibility for a Return

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at mk2fineart@gmail.com.

Please note that returns will need to be sent to the following address: PO Box 107, Perth WA, 6906

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, you can always reach us at mk2fineart@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Since our products are printed to order, we prioritize replacing items that do not meet our quality standards or were damaged during transit.

Exceptions / Non-Returnable Items

As each piece is a custom product (printed specifically for your order), we generally cannot accept returns for a change of mind. Other non-returnable items include:

  • Sale items

  • Gift cards

  • Personalized or special orders

Exchanges

The fastest way to ensure you get what you want is to return the item you have (if eligible), and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mk2fineart@gmail.com.